Local shipping times vary by product, however, you should typically receive your product between 2-5 business days after dispatch, depending on the state. We will send you a tracking number once your order is dispatched so you can track the delivery.

All online lighting orders are shipped via TNT Express which requires a signature upon delivery. If nobody is home, a consignment card will be left to allow you to organise a redelivery with TNT.

Unfortunately, TNT are not able to ship to PO Boxes. Please contact us directly if you would like the arrange an alternative delivery method.

For all online orders, we offer a flat rate of $30 per order for orders delivered within Victoria, shipping for orders delivered to all other states and territories within Australia will be calculated at the time of purchase.

We offer international shipping on all Lighting products, please contact us directly if you would like to enquire about international shipping for furniture pieces. International shipping times vary, however, the product should typically arrive in 3-5 business days after dispatch, depending on country and location. We will send you a tracking number once an order is placed so you can track the delivery. Please note, these delivery times may vary due to customs processing in your local country.

All online international orders are shipped using DHL Air Express and require a signature upon delivery. Unfortunately, our provider, DHL are not able to ship to PO Boxes or e-Parcel lockers. Please note, DHL may need to contact you directly to organise any local customs charges that are applicable.

Shipping rates vary depending on weight, size, and location, with the most economical price calculated at checkout.

All shipments are not insured by default. You can opt to purchase insurance for your delivery by contacting us directly.

All of our products are made to order. If you’re not happy with your online purchase, you may return it within 14 days from the delivery date to receive a refund of the purchase price, minus any freight costs and a 30% restocking fee. The aforementioned refund policy is applicable only to purchases made through our online retail store. Trade purchases are subjected to separate T&C’s which are outlined at time of purchase.

Visit our Customer Support page, or send us an email at support@rossgardam.com.au for all returns enquiries.

Please note, if you wish to insure your package in transit, please select the insurance option as we are unable to replace any product that is damaged in transit. Any return must be properly packaged and sent at the customer’s expense.